FAQ's
Can I become a Dropshipper
Yes !! Thank you for considering us with your business We have a Dropshipper Program and love to support small business owners just like our own. We love our products and so do our customers which gives us the confidence to know yours will too. Grow ...
How Can I Call Ozdingo?
If you are unable to find an answer on here or need urgent help, please contact us at 07 3194 9289. Our business hours are Monday to Friday 8:30am - 2pm AEST. Please note we are closed or all national public holidays as well as local Brisbane/QLD ...
Faulty or Damaged Item
We are truly so sorry if your item has arrived damaged or faulty. Please have no worries we will sort this out straight away for you. Damaged In Transit If your item has been delivered damaged to you, please open a ticket here and upload any photos ...
Wrong Order Recieved
We're truly so sorry if you have received the wrong item from what you have ordered. Please have no worries we will always do everything we can to sort this out as quickly as possible and send you the correct item. Please open a ticket with your ...
Missing Item/Product
If you haven't received all your items in your order please have no worries we will sort it out for you. Sometimes larger orders do need to be shipped separately which means you may receive multiple parcels on separate dates. If this is the case we ...
Can I Cancel, Edit or Update My Order?
Yes , in most cases we can amend your order and or cancel it if you contact us prior to the item being shipped to you. If you have made an error or need to change/cancel your order please contact us as soon as you can by opening a ticket here with ...
Why Do I Have 2 Black Fins For My Nurtibullet Blade?
Thank you for purchasing our replacement Nutribullet blades. You may have noticed that we've sent you a spare 'fin' which will be loose in the box. The fin that is on the blade is different size due to the fact that some Nutribullet models have a ...
My Dimmer Switch Won't Turn On
When using your new salt lamp and dimmer switch for the first time you might have trouble getting the bulb to work. Have no worries there is a little trick to this: When you screw in the bulb, just keep twisting it and it will come loose again ...
How Do I Change My UV Bulb?
If the UV light isn't working in your towel warmer or sterilizer cabinet, it is likely that the bulb has come out of place during transit or it may have blown. If this is the case, have no worries we have spare bulbs we can send you straight away and ...
Why Didn't I Get My Tracking Number?
Thank you so much for choosing to shop with Ozdingo and have no worries, we dispatch all orders within 1 business day to ensure your items arrive as quickly as possible. If you received your shipping confirmation email and there was no tracking ...
Where Is My Item?
Thank you again for choosing to shop with Ozdingo. We take pride in our fast order processing and dispatch all orders within 1 business day to ensure your items arrive as quickly as possible. Of course sometimes delays are out of our control and we ...
I Need a Material Safety Data Sheet (MSDS) For My Order
Thank you so much for your purchase. We are more than happy to provide certification for our products. Please open a ticket here with your order number and the information you are requiring and we can then send this through to you as soon as ...
I Need A Certificate Of Authenticity For My Order
Thank you so much for your purchase. We are more than happy to provide certification for our products. Please open a ticket here with your order number and the batch number along with the information you are requiring and we send this through to you ...
Can I become a supplier?
Yes !! Thank you for considering us with your business We have a Supplier Program and love to support small business owners just like our own. We love our products and so do our customers which gives us the confidence to know yours will too. Grow ...
How Do I Return My Item?
Changed your mind or ordered the wrong product? No worries, as part of our 30 day money back guarantee you can return your order in its original and unused condition for a refund of the purchase price. For further information regarding exclusions ...
Refund and Return Policy
We provide 30 days money back guarantee for our products (please note some exclusions apply). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note ...