Missing Item/Product

Missing Item/Product

If you haven't received all your items in your order please have no worries we will sort it out for you.

Sometimes larger orders do need to be shipped separately which means you may receive multiple parcels on separate dates. If this is the case we will always send you an update once your order is shipped notifying you that there are multiple tracking numbers. Please check your spam or junk mail to see if we have emailed you.

If you do only have one tracking number and you are missing items, please have no worries just open a ticket here with your order number and a photo of what you have received and we will respond to you within 1 business day to resolve the issue.

    • Related Articles

    • Faulty or Damaged Item

      We are truly so sorry if your item has arrived damaged or faulty. Please have no worries we will sort this out straight away for you. Damaged In Transit If your item has been delivered damaged to you,  please open a ticket here and upload any photos ...

    • How Do I Return My Item?

      Changed your mind or ordered the wrong product? No worries, as part of our 30 day money back guarantee you can return your order in its original and unused condition for a refund of the purchase price. For further information regarding exclusions ...

    • Where Is My Item?

      Thank you again for choosing to shop with Ozdingo. We take pride in our fast order processing and dispatch all orders within 1 business day to ensure your items arrive as quickly as possible. Of course sometimes delays are out of our control and we ...

    • Refund and Return Policy

      We provide 30 days money back guarantee for our products (please note some exclusions apply). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note ...

    • Wrong Order Recieved

      We're truly so sorry if you have received the wrong item from what you have ordered. Please have no worries we will always do everything we can to sort this out as quickly as possible and send you the correct item. Please open a ticket with your ...