Thinking about buying a benchtop water filter or have you recently purchased one of our benchtop units?
Great! We believe everyone has the right to access clean fresh drinking water from the comfort of their own home or office and our customers love our benchtop water filters.
If you are having trouble deciding on the right unit for you or replacement filter hopefully we can provide some answers below:
How often should the filters be changed?
What size replacement filters do I need?
If you have one of our new 14L, 16L, 22L or 28L benchtop units you will need to select the New 83mm replacement cartridge filter.
If you have our 24L benchtop units you will need to select the 89mm replacement cartridge filter
When did the models change to the New models?
If you purchased your benchtop unit AFTER 7Th of July 2021 they are considered the "New" models.
Does the unit remove fluoride?
No, these filters won't remove fluoride from the water.
What are the 8 stages of filtration?
Ceramic filter: The main content of the ceramic filter consists of highly compressed ceramic diatom, its competent resistants is increased through high temperature and quality manufacture. It functions as a filter for dirt solids and dangerous bacteria such as typhoid, cholera, bilharzia and amoebas.
Activated Carbon and Silver Activated Carbon: Removes chlorine, THMs, organic chemicals and unpleasant odours and colours, the end results are pure, crystal clear mineral water.
WMSM-300 (Material with a sterilising power): The material kills and bacteria and prevents the water PH storage tank from re-pollutions.
Silica Sand: Removes acidic components from the water and thereby brings about a PH balance.
Zeolite: Removes heavy metal such as lead, mercury, gold and silver. Heavy metals can accumulate in our bodies, high levels of heavy metals lead to a wide range of terminal illnesses.
Mineral Sand: Releases minerals, adjusts the PH of water to mild alkaline which helps restore the PH balance of the body fluid.
Water Tap: Magnetised water has free moving molecules just like mineral spring water. This promotes health and vitality and imparts many therapeutic properties.
Mineral Stone: Mineral stone are mined between 330 and 600 meters below sea level on an unpolluted resource. The mineral stone contains Germanium, which promotes health and prevents cancer. Germanium also absorbs heavy metal, toxins, odours and impurities. They continuously release more than 20 kinds of ionised minerals for 5 years, gradually depleting in size the highly porous mineral stone aid in the oxygenation of water and in the adjustment of the PH of water to mild alkaline.
How do I set up my benchtop filter up?
Please start by soaking the filters for at least 12 hours prior to installing them into the unit. The assembly instructions for the unit can be found on the lid of the box.
How do I install the tap?
The tap comes with 2 small rubber rings plus 1 plastic nut bolt. Place 1 ring on the tap, then place the tap into the tank (into the hole on the side of the lower tank). Now place the second rubber ring from the inside of the tank around the tap. Finally attach the nut bolt to the tap, whilst making sure that the flat side of the nut bolt is sitting flush against the inside wall of the tank
Are they BPA free?
The Filters are BPA free but the plastic tanks are not.
How quickly does it filter the water?
The 7 stage process filtration is really quick to filter through. Only the 1st stage of the process, the ceramic filtering, is the longest one and filters about 1 Litre per hour. The main reason is that the ceramic filter consists of highly compressed ceramic diatom which act as a filter for dirt solids and dangerous bacteria such as typhoid, cholera, bilharzia and amoebas, among others.
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